Refund and Return Policy for TrueFocus Eyewear

At TrueFocus Eyewear, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our flexible return and refund policy.

1. Returns

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• It must be in the original packaging, with all tags and accessories included.

Non-returnable items include:

• Gift cards
• Customized or personalized products
• Items marked as “Final Sale” or “Clearance”

To initiate a return, please contact us at [email protected] with your order number and a brief explanation of the reason for your return. We will provide you with instructions on how to proceed.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note:

• Original shipping fees are non-refundable.
• Any return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] and provide details about the issue.

4. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Shipping Returns

To return your product, you should mail it to the address provided in our return instructions. Please note that we are not responsible for any loss or damage incurred during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

6. Contact Us

If you have any questions about our refund and return policy, please feel free to contact us at:

Email: [email protected]
Website: https://metitopic.com